Returns
of Jewelry

Would you like to return the item you have purchased? We keep our promise and allow you to return undamaged and unworn pieces of jewelry free of charge and shipping costs within 60 calendar days of purchase. If the piece of jewelry has been engraved, we will also accept your return. Please note that a flat rate of 59 Euros will be charged.

Please take notice of the following six steps for the exchange to ensure a smooth process.

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6 Steps to Your Return

1) Requirements: Is the purchased piece of jewelry unworn, undamaged and was it purchased within the last 60 calendar days? Yes? Then you meet the requirements for an exchange.

2) Fill in the return form: Please complete the form in full so that we can process your return request quickly and to your complete satisfaction. You can access the return form here.

3) Sufficient packaging: Please make sure that you pack your jewelry properly so that it is not damaged when you return it. You can find information on packaging here.

4) Print out the return confirmation and enclose it with the delivery: You will receive the return confirmation by e-mail after you have completed the exchange form.

5) Print out the collection label and stick it on the delivery: You will receive the collection label by e-mail after you have completed the exchange form.

6) Credit note and refund: Once we have received the return delivery, we will check the goods, issue a credit note and refund the purchase amount.

ringshop
Return form

Packaging
for Returns

Please ensure that the jewelry is adequately packaged so that it is not damaged when you return it.

It is best if you return the item in the same packaging in which you received it. If you no longer have this packaging, pack the item in a way that is the same or similar to the original packaging.

If you have any questions about the correct packaging, please contact us here.

1) Case

Place the piece of jewelry in the original case in which you received it. Please make sure that it is settled deep inside the case.

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2) Protective packaging

Please place the piece of jewelry, including the case and the certificate of authenticity, in the protective packaging in which you received it.

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3) Outer carton

Once you have folded up the protective packaging, slide it into the outer box provided.

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4) Shipping carton

Then place the protective packaging in the shipping box. Please ensure that the shipping label is firmly and securely attached.

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5) Questions?

If you have any questions about the correct packaging for returns, we will be happy to help you. You can reach us here.

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Variant not available?

If the variant you want is currently marked as unavailable in the ring shop, please contact us. In most cases, we can obtain unavailable items for you at short notice.

Do you have questions?

You can find many answers on the Consultation page. You are also welcome to book a personalized consultation. You can find all the options on the Contact page.

Eternity Rings
by Alloy

Weddgin Rings by Design

Classic

Simple

Modern

Design

Engagement Rings by Gemstone

Diamond
Nature

Diamond
Nature GIA

Diamond
LAB Grown

Template for individual engraving

You are also welcome to order a custom engraving for your rings. This could be a fingerprint, something handwritten, a personalized symbol, a drawing, etc.

Tipp

All you need to do is print this onto a white sheet of paper and take a photo with your mobile phone. We will prepare the template accordingly for laser engraving. If the template isn't suitable, we'll contact you.

Do you have questions?

You can find many answers on the Consultation page. You are also welcome to book a personalized consultation. You can find all the options on the Contact page.

Desired Engraving Text

Tipp

You can also add a symbol. To insert a “heart,” use the key combination [ALT]+[3] on the numeric keypad on a PC, or add an emoji on your smartphone.

Do You Have Questions?

You can find many answers on the Advice page. You are also welcome to book a personalized consultation. All options are listed on the Contact page.

Desired font

Choose from two fonts for your standard engraving:

Straight-line font (Frankfurt Gothic Italic)

Curved font (English 157 BT)

Tipp

If you would like a different font or a completely individual engraving such as a fine print, a drawing, or something handwritten, then choose custom engraving.

Do you have questions?

You can find many answers on the Consultation page. You are also welcome to book a personalized consultation. You can find all the options on the Contact.

Standard or individual engraving

What is a standard engraving and what is a custom engraving?

With a free standard engraving, you can have a text of up to 30 characters engraved on your piece of jewelry. You can choose between two fonts: straight and curved.

With a custom engraving, your imagination is almost limitless. For example, you can engrave a fingerprint, something handwritten, a personalized symbol, or a drawing.

Info

Whether standard or custom engraving, your piece of jewelry will be personalized with absolute precision using laser engraving. This results in a particularly precise and long-lasting engraving result.

Do you have questions?

You can find many answers on the Consultation page. You are also welcome to book a personalized consultation. You can find all the options on the Contact page.

Engraving

We’re happy to add an engraving to your jewelry. Standard engraving is free of charge. We’re also happy to personalize your jewelry with a custom engraving for a fee. Ring size adjustments and returns are also possible for engraved items.

Please note

For ring size changes or for returns of items personalized with laser engraving, a flat fee of 59 euros will be charged.

Do you have questions?

You can find many answers on the Consultation page. You are also welcome to book a personalized consultation. You can find all the options on the Contact page.

Customization

Choose your preferred number of diamonds in the “Customization” section.

The ring is set with three diamonds

33% of the ring is set with diamonds

50% of the ring is set with diamonds

60% of the ring is set with diamonds

100% of the ring is fully set – referred to as “fully set”

Would you like a different number of stones?

In many cases, the piece can be produced with your preferred number of stones with a slightly longer lead time. If the number you want is not selectable, please contact us.

Do You Have Questions?

You can find many answers on the Advice page. You are also welcome to book a personalized consultation. All options are listed on the Contact page.

Ring Size

Select the desired size in the “Ring Size” (= “Ring Width”) section. Generally, all ring widths are available for all ring models. If your desired ring width is not currently available, please contact us.

If you don't know the exact ring size, that's not a big problem.

On the Advice page, in the section "Determine the correct ring size", you will find six different ways to determine your ring size.

A lot of stress at work, active in your free time and always a lot to do?

The most commonly worn ring size for women is 54. Most women wear rings with ring sizes between 52 and 56. If you don't have the time to determine the exact ring size, you can also estimate it. It's very common for purchased rings to not fit anyway. We guarantee that incorrectly ordered rings that are unworn and undamaged will be exchanged once for free to the correct ring size. This free exchange is valid for 60 days after purchase. Please note that a flat rate of 59 euros will be charged for the exchange of engraved rings. You can find all the information on the page "Exchange".

Do you have questions?

You can find many answers on the Consultation page. You are also welcome to book a personalized consultation. You can find all the options on the Contact page.

Total Carat

Especially for eternity rings or jewelry with many stones, the total carat weight is given, representing the sum of all individual stones in carats.

If your piece is fully set with stones all around, the total carat weight depends on the ring size. The larger the ring size, the more stones fit around it, and the higher the total carat.

Total carat weight not selectable?

Not every piece of jewelry is available with any number of stones. However, in many cases, your desired piece can be produced and delivered with the preferred number of stones with a slightly longer delivery time. If the total carat you want is not selectable for your chosen piece, please contact us.

Do You Have Questions?

You can find many answers on the Advice page. You are also welcome to book a personalized consultation. All options are listed on the Contact page.

Stone Size

Select your preferred diamond size in the “Stone Size” section. The following overview provides sample information for selected stone sizes.

Brilliant 0.05 ct. – this corresponds to a stone weight of 0.01 grams, a diameter of 2.4 mm and a height of 1.5 mm

Brilliant 0.10 ct. – this corresponds to a stone weight of 0.02 grams, a diameter of 3 mm and a height of 1.9 mm

Brilliant 0.15 ct. – this corresponds to a stone weight of 0.03 grams, a diameter of 3.4 mm and a height of 2.1 mm

Brilliant 0.20 ct. – this corresponds to a stone weight of 0.04 grams, a diameter of 3.8 mm and a height of 2.3 mm

Brilliant 0.25 ct. – this corresponds to a stone weight of 0.05 grams, a diameter of 4.1 mm and a height of 2.5 mm

Brilliant 0.30 ct. – this corresponds to a stone weight of 0.06 grams, a diameter of 4.3 mm and a height of 2.8 mm

Brilliant 0.50 ct. – this corresponds to a stone weight of 0.1 grams, a diameter of 5 mm and a height of 3.3 mm

Brilliant 0.80 ct. – this corresponds to a stone weight of 0.16 grams, a diameter of 6 mm and a height of 3.8 mm

Brilliant 1.00 ct. – this corresponds to a stone weight of 0.2 grams, a diameter of 6.5 mm and a height of 4 mm

Brilliant 1.50 ct. – this corresponds to a stone weight of 0.3 grams, a diameter of 7.4 mm and a height of 4.5 mm

Stone size not selectable?

Not every piece of jewelry is available in every stone size. However, in many cases, the desired piece of jewelry can be produced and delivered in your preferred stone size, albeit with a slightly longer delivery time. If your desired stone size is not available for your preferred piece of jewelry, please contact us.

Do you have questions?

You can find many answers on the Consultation page. You are also welcome to book a personalized consultation. You can find all the options on the Contact page.

Gemstones and Pearls

Brillant:

Diamonds: The most popular gemstone for engagement rings, wedding bands, and fine jewelry. With their brilliance and inner fire, they captivate the eye.

Brillant

Brilliant: Natural diamonds formed over millions of years under heat and pressure. Cut into brilliant shape. Comes with a certificate of authenticity.

Natural diamonds can be found in the middle price range:

Higher Price Range

Natural diamonds with GIA certificate: Certified by the Gemological Institute of America – highest price

Natural diamonds with GIA certification can be found in the highest price range:

Highest Price Range

Lab Grown Diamonds: Identical to natural diamonds but created in the lab. Technically the same, but significantly more affordable – lower price range.

Lab-grown diamonds can be found in the lower price range:

Lower Price Range

Color Stones

Sapphire: Blue hues from sky blue to almost black. Color varies with lighting.

Emeralds: Highly valued green gems, beloved in many cultures.

Aquamarine: Beautiful blue gemstone colored by iron ions.

Tourmalines: Come in a wide range of colors – from colorless to blue, violet, red, yellow, brown, and green, or mixed hues.

Topaz: A precious gem. Natural blue and orange-red topazes (like “Imperial Topaz”) are rare and popular.

Rubies: Popular red gemstones, especially valued in rich, bluish-red tones.

Other stones: Amethyst, Citrine, Croia, Garnet, Iolite, Jasper, Coral, Lapis, Moonstone, Pearl, Onyx, Opal, Peridot, Pietersite, Smoky Quartz, Rhodolite, Rose Quartz, Tsavorite, Zirconia… / Photo example: Smoky Quartz.

Pearls

South Sea Pearls: Called the queen of cultured pearls. Grown only in the purest waters. Up to 20 mm. Cultivated in Pinctada Maxima oysters.

Chinese Freshwater Pearls: Grown in Hyriopsis cumingii (“triangle shell”), Biwa mussels, or hybrids. Up to 16 mm.

Tahitian Cultured Pearls: Grown in Pinctada margaritifera in French Polynesia. 7–18 mm.

Akoya Cultured Pearls: Classic pearls from Japanese coasts. Known for their round shape and fine hues. 2–9 mm.

Brown Chinese Pearls: Newer freshwater pearl innovation. Known for their broad, feminine color spectrum. Up to 16 mm.

Diamond, Gemstone, or Pearl Not Available?

Not every piece is available with every diamond, gemstone, or pearl. However, in many cases, the desired piece can be produced and delivered with your preferred option with a slightly longer lead time. If your desired stone is not selectable, please contact us.

Do You Have Questions?

You can find many answers on the Advice page. You are also welcome to book a personalized consultation. All options are listed on the Contact page.

Fineness

Gold Fineness

Gold 333/- is the most affordable gold alloy, with the lowest gold content.

Gold content 33.3%

Gold 375/- is an affordable alloy with low gold content.

Gold content 37.5%

Gold 585/- is, along with 750/-, the most common gold alloy. It has a high gold content and is therefore considered fine jewelry by law.

Gold content 58.5%

Gold 750/- is a particularly high-quality gold alloy with a very high gold content and is classified as fine jewelry by law.

Gold content 75%

Platinum Fineness

Platinum 600/- is a budget-friendly alloy with lower platinum content.

Platinum content 60%

Platinum 950/- is a high-quality alloy with 95% pure platinum, making the piece especially valuable. It is legally considered fine jewelry.

Platinum content 95%

Silver Fineness

Silver 925/- consists of 92.5% pure silver and is also known as "sterling silver".

Silver content 92.5%

Palladium Fineness

Palladium 500/- is an affordable palladium alloy with lower content.

Palladium content 50%

Palladium 950/- is a premium alloy with very high palladium content and is classified as fine jewelry by law.

Palladium content 95%

Where can I see the fineness?

By law, the fineness and origin stamp must be engraved or laser-marked into the jewelry. It is also indicated on the certificate of authenticity that comes with each piece.

Want to Learn More?

Jewelry is mostly made from alloys – blends of several metals fused together. Like wine blends (cuvées), these formulas have been refined over centuries. Pure gold would be too soft and always have the same color. That’s why different proportions of silver, copper, and palladium are added, which also increases durability.

For gold, the numbers 333/-, 375/-, 585/-, and 750/- indicate the percentage of pure gold. For example, 585/- means 585 g of pure gold in 1,000 g of alloy (14 karat). 750/- corresponds to 18 karat.

Platinum is used in 600/- and 950/- alloys. Jewelry made from 950/- platinum contains 95% pure platinum and is especially high-quality and durable. The remaining 5% typically consists of tungsten.

Palladium is used in 500/- and 950/- alloys.

Do You Have Questions?

You can find many answers on the Advice page. You are also welcome to book a personalized consultation. All options are listed on the Contact page.

Diamond Quality

In the ringshop, you’ll primarily find the following diamond qualities, classified according to international standards:

H/si

White (Wesselton) – small inclusions (visible under 10x magnification)

G/if

Fine White (Top Wesselton) – internally flawless (no internal features)

G/vs LG

Fine White (Top Wesselton) – very small inclusions (barely visible under 10x magnification) – LG Lab Grown – lab-grown diamonds

G/vvs

Fine White (Top Wesselton) – very, very small inclusions (extremely hard to detect under 10x magnification)

H/vs LG

White (Wesselton) – very small inclusions – LG Lab Grown – lab-grown diamonds

N/p1

Tinted – piqué 1 – small inclusions just visible to the naked eye

H/p1

White (Wesselton) – piqué 1 – small inclusions just visible to the naked eye

Want to Learn More?

Diamond quality is based on five factors: Clarity, Colour, Cut, Carat, Confidence;

1) Clarity – The fewer inclusions, the higher the clarity grade:

Internally flawless (IF)

Very very small inclusions (VVS1, VVS2)

Very small inclusions (VS1, VS2)

Small inclusions (SI1, SI2)

Noticeable inclusions (P1)

Larger inclusions (P2)

2) Colour – Diamond shades include: blue-white, fine white, white, faintly tinted white

3) Cut – The cut gives the diamond its brilliance. The ideal is the brilliant cut (56 facets), with variants such as Princess, Trilliant, Baguette, Oval, and Marquise.

4) Carat – Diamonds are weighed in carats (1 carat = 0.2 g). One carat is divided into 100 points. A 25-point diamond equals 0.25 carat or 0.05 g.

5) Confidence – Only diamonds that comply with the international Kimberley Process are used. These are conflict-free diamonds, not used to fund wars. “Confidence” guarantees the stone is not a “blood diamond.”

Preferred Quality Not Available?

In many cases, your chosen piece can be ordered with your preferred diamond quality with a slightly longer delivery time. If your preferred quality is not selectable, please contact us.

Do You Have Questions?

You can find many answers on the Advice page. You are also welcome to book a personalized consultation. All options are listed on the Contact page.

Alloy

In the “Alloy” section, select your preferred material. There are four main alloys to choose from: Gold, Platinum, Palladium, and Silver. Once you have selected an alloy, only the fineness levels compatible with that alloy will be available in the “Fineness” section.

Yellow Gold: The “classic”, elegant, and timeless gold color with fineness levels of 333/-, 375/-, 585/-, and 750/- is a yellow gold alloy that closely resembles pure gold and is primarily alloyed with silver and copper. Jewelry with a fineness of 585/- (14 karat) or 750/- (18 karat) is referred to as “fine jewelry”.

White Gold: At 585/-, white gold consists of 58.5% pure gold and is alloyed with silver, copper, and palladium. It is also commonly available in fineness levels of 333/-, 375/-, and 750/-. Rhodium plating on the surface gives white gold its especially bright and radiant appearance.

Rose Gold: This modern gold alloy, available in 585/- and 750/-, captivates with its rosy shimmer. Its distinctive, lighter tone compared to red gold is achieved through a lower copper content and the inclusion of palladium alongside silver.

Red Gold: This alloy consists of fine gold, copper, and silver, with gold content ranging from 333/- to 750/-. The slightly higher copper content gives red gold its characteristic color and hardness. The elegant and timeless hue resembles that of copper.

Platinum: This alloy has been one of the most favored metals for fine jewelry for over 5,000 years. It is slightly more durable than gold. With a fineness of 950/-, platinum is similarly bright and radiant as white gold. A fineness of 600/- results in a somewhat darker appearance.

Silver: Silver alloys have been popular for centuries in jewelry making. Silver impresses with its bright and radiant appearance and is especially sought-after for engagement rings due to its affordability.

Blush Gold: This modern gold alloy, available in 585/- and 750/-, is flattering for all genders. Almost all rings and other pieces of jewelry are also available in this alloy. If the alloy is not selectable, please contact us.

Palladium: A metal related to platinum, palladium has a particularly bright and radiant surface at a fineness of 950/-. At 500/-, it appears significantly darker, similar to grey gold.

Honey Gold: Also known as “rich yellow”, this precious metal has a more intense yellow tone compared to traditional yellow gold. It is available with a fineness of 750/-, or 18 karat.

Grey Gold: At 750/-, grey gold consists of 75% pure gold. It is also available in 585/-, meaning 58.5% gold content. For an even darker look, grey gold can be ruthenium-plated.

Ruthenium-Plated Grey Gold: Ruthenium-plated grey gold has a significantly darker appearance than unplated grey gold. Over time, the ruthenium coating will wear off, gradually lightening the color.

Sun Gold: This particularly high-quality alloy is composed of 90% pure gold, resulting in a very “intense” gold tone. In addition to 90% gold, the soft Sun Gold alloy includes 6% fine silver and 4% copper.

Tantalum: This metal belongs to the group of “rare earths”. It is primarily used in jewelry as pure tantalum (999/-) or as an alloy with 10% tungsten (900/-). Its color is similar to ruthenium-plated grey gold, with the advantage that it is not coated and thus retains its color over time.

Sunrise Gold: This modern color is achieved through a special mix of gold, fine silver, copper, and zinc. Sunrise Gold is available at a fineness of 585/-, or 14 karat.

Platinum Snow: As the name suggests, Platinum Snow is an exceptionally bright and high-quality platinum alloy. It consists of 95% pure platinum and contains no copper or tungsten, unlike conventional platinum.

Carbon: For a truly dark look, carbon is the material of choice. It is not an alloy, but rather a special type of surface refinement, in which carbon fibers are applied using resin, pressure, and heat treatment. The result is an extremely durable surface.

Alloy not selectable?

Not every piece of jewelry is available in every alloy. However, in many cases, the desired piece can be produced and delivered in your preferred alloy with a slightly longer delivery time. If your preferred alloy is not selectable for your chosen piece, please contact us.

Do you have a jewelry allergy?

All jewelry pieces are nickel-free and therefore especially skin-friendly and hypoallergenic. Gold allergies are extremely rare. Even in such cases, you don’t have to go without jewelry – alternatives like platinum or tantalum are available. We’re happy to advise you.

Have questions?

You’ll find many answers on our Advice page. You’re also welcome to book a personalized consultation. All options are listed on our Contact page.

Warenkorb

Returns
of Jewelry

ringshop
6 Steps to Your Return

ringshop
Return form

Packaging
for Returns

Our Team
Happy to be there for you

ringshop
Excellent Customer Service

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Your advantages

ringshop
The Proposal

ringshop
5 Reasons Why You Should Purchase

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Favorite Person

Help and Contact

Book a consultation

Services

Gift Voucher

Current Sales

Discount Codes

Payment Methods

Finding Inspiration

Feedback

Your Selection

About Us

Do you have questions?

Do you have questions?

Want to Learn More?

Preferred Quality Not Available?

Do You Have Questions?

Have questions?

Returnsof Jewelry

ringshop6 Steps to Your Return

ringshopReturn form

Packagingfor Returns

Our TeamHappy to be there for you

ringshopExcellent Customer Service

ringshopYour advantages

ringshopThe Proposal

ringshop5 Reasons Why You Should Purchase

ringshopFavorite Person

Help and Contact

Services

Gift Voucher

Current Sales

Discount Codes

Payment Methods

Finding Inspiration

Feedback

Your Selection

About Us

Variant not available?

Do you have questions?

Template for individual engraving

Do you have questions?

Desired Engraving Text

Do You Have Questions?

Desired font

Do you have questions?

Standard or individual engraving

Do you have questions?

Engraving

Do you have questions?

Customization

Do You Have Questions?

Ring Size

Do you have questions?

Total Carat

Do You Have Questions?

Stone Size

Do you have questions?

Gemstones and Pearls

Brillant:

Diamond, Gemstone, or Pearl Not Available?

Do You Have Questions?

Fineness

Gold Fineness

Platinum Fineness

Silver Fineness

Palladium Fineness

Where can I see the fineness?

Want to Learn More?

Do You Have Questions?

Diamond Quality

Want to Learn More?

Preferred Quality Not Available?

Do You Have Questions?

Alloy

Have questions?

Returns
of Jewelry

ringshop
6 Steps to Your Return

ringshop
Return form

Packaging
for Returns

Our Team
Happy to be there for you

ringshop
Excellent Customer Service

ringshop
Your advantages

ringshop
The Proposal

ringshop
5 Reasons Why You Should Purchase

ringshop
Favorite Person